Desktop speaker systems........................................9 months
Standalone speaker systems (iFUN, Altec Lansing)... 6 months
Earphones............................................................. no warranty
Small portable speakers ....................................... 60 days
FM Transmitters/docking stations............................ 60 days
Covers/cases....................................................... 90 days
Repair kits and batteries..........................................no warranty
Anything not mentioned above..................................60 days
iPods.................................................................... 12 months
Wall charger/Plugs/Cables/Connectors................ no warranty
Breathalysers......................................................... no warranty
DLO products......................................................... 6 months
XtremeMac ............................................................ 3 months
iLuv products.......................................................... 12 months
2. Seven-day swap out terms
To qualify for a 7-day swap-out or return, the item must be deemed faulty or broken.You must contact iPodWorld support at care(at)igear.co.za to have the problem logged, properly described and subsequently diagnosed via email. If we are unable to resolve the problem, you are required to fill in a Return Request form and ship the item to us at your cost using registered post to :
RETURNS
P O BOX 742
CONSTANTIA
7848
You will need to e-mail us a Tracking Number as proof that you have shipped the item back to us. Once we receive the item, we will inspect it for damage or misuse and confirm the problem via e-mail before we ship you a new replacement at our cost. Shipping is done via 3-5 day Economial (with tracking numbers) only (insured for iPods.) Replacements periods are subject to stock availability at the time but will not exceed 10 days. Note that replacements are not necessarily complete sealed retail units but new factory warranty components
3. Repair Process
If the item becomes faulty after 7 days of receipt, and is within Warranty window specified in (1) then email care@igear.co.za with a full and comprehensive description of the problem after which our support staff will attempt remote diagnosis via email communications.
Failing success to get the item working you must fill in a Return Request and send the item back to us via registered post to the address specified in (2). For iPods, you must also fill in a Repair Authorisation (RA) form BEFORE sending the iPod to us, which you can get from nicole(at)igear.co.za
After receipt of your item, we will acknowledge receipt and enter the diagnosis and repair process which can take between 2 and 4 weeks depending on which manufacturer or local distributor we are dealing with. These times are not ours but those imposed by local and/or international distributors/manufacturers.
If we are unable to repair your item we will replace it with an identical item of similar condition.
Repaired or replaced items still fall under the original Warranty window of the originally purchased product, as specified in (1).
4. Exclusions
Repair kits, replacement parts and replacement batteries are not covered by any warranties since these items are installed or applied by the end-user and we cannot be held responsible for incorrect application of the products. In some instances, other components of the item being repaired may be faulty and not the replacement part itself.
If items are deemed to have been subjected to abuse or misuse, the limited warranty will be voided.
This warranty does not cover incompatibilities of the product you have purchased with other equipment you are trying to use it with. It is up to you to ensure your purchases are appropriately compatible with equipment you intend to use it with.
We only cover products bought directly from us.
The warranty excludes coverage for damage resulting from accident, unauthorized service and unauthorized modifications.In this case we will return your original iPod to you without providing service, and may hold you responsible for shipping costs.
Dead/stuck pixels : Apple's policy is that you must have three or more dead/stuck pixels in order to qualify for a return/repair. Having two (no matter where they are on the screen) won't qualify for a return as 2 dead pixels out of 80,000 pixels on the LCD screen represents a manufacturing error of 0.0025% which is apparently well within manufacturer norms.
5.0 Manufacturer Warranties
As we source products from both local and international suppliers/distributors, depending on cost/availability conditions, instances may arise whereby the Authorised South African distributor of these products are under no obligation to honour the manufacturers' guarantees/warrantees or to provide after-sales service. For this reason iGear provides this Limited Warranty and the purchaser must return the products to iGear for alleviating the purchaser of the return process and coordinating the repair and services of the item.