Shipping

SHIPPING RATES
Our rates include a handling, materials, insurance and postage/delivery fee. We offer four rates of shipping within the RSA based on the total value of your order.

Note : we now ship to Namibia, Botswana, Zimbabwe, Angola, Zambia, and Malawi via SpeedServices (max 3 days) to your nearest Post Office for a flat rate of R400.00 regardless of how many items in your order.

The rates above are irrespective of the size, weight or quantity of items you order. So the more items you order the cheaper it is for you!

ADDITIONAL SHIPPING COSTS
Certain products will not necessarily be able to be shipped at the above base rates.  Heavier and/or larger items (such as certain speaker systems) may attract up to R50 extra for shipping costs. Additional theft prevention insurance of up to R20 is added to the above amounts for certain expensive items such as iPods. These costs will be shown at checkout.

SHIPPING METHOD
iGear (formerly iPodWorld) uses the SA Post Office (EconoMail) or courier to ship your parcels nationwide to you. We have shipped over 5,000 parcels since January 2006 and not a single one has gone astray. In fact the largest problem we have is customers giving us the incorrect shipping addresses/postal codes or failing to collect their items at the post office when delivered. An option is provided at checkout for selecting delivery methods.

All items are insured against loss during shipping.

You cannot cancel an order after it is shipped and proof of the tracking details has been mailed to you. Should you attempt to cancel an order we will report you to the relevant credit bureaux within South Africa and also blacklist you from further purchases on our Website.

VIA POST OFFICE
Shipping with the post-office is counter-to-counter (EconoMail Parcel Post) with tracking numbers (Tracking numbers begin with PE). This means the items are shipped to your nearest Post Office where you must go and collect your item with your ID document. You select the destination post office (shipping address) at time of placing your order. Your tracking number is emailed to you once the item has been shipped from our warehouse. For queries on the shipping status of your orders, please email sales@igear.co.za.

 
We cannot accept responsibility for orders shipped via SA Post Office that are held up at their depots for any reason nor will we accept responsibility for items arriving damaged should you choose this method of shipping. Items leave our warehouse in padded envelopes and extremely well packaged to prevent any damage in transit.We will however attempt to assist you in tracking a parcel as far as possible. Delays are however the absolute exception according to our experience and shipping via this method is the most cost effective soltution.

VIA COURIER
This method ships the items directly to your door and is available for major metropole areas such as Johannesburg, Pretoria, George, Knysna, Cape Town, Durban, Pietermaritzburg, Bloemfontein, Port Elizabeth and East London only. This method doesn't ship any faster than the post office, it merely ships to your door as opposed to your nearest post office. Only complete (in stock) orders are available for shipping via this method, we cannot part-ship with courier. Delivery is for weekdays only. Please contact us should you wish to have weekend delivery.
 
Due to the increased incidents of fraud and theft we have requested that our courier service request proof of identification for all deliveries. If you feel that this service is unnecessary, please indicate such on your order (in the comments field) so that we may email you a disclaimer form for you to complete and return releasing iGear from any liability should your parcel be delivered to the incorrect persons

DELIVERY TIMES
Our Delivery times depend on availability of stock and clearance of your payment. Most items are in stock (unless otherwise specified on the product description) and in this case you will receive your goods 3-4 days (bank transfer) or 3-5 days (credit card) after order placement.

We will confirm your order within 24 hours of receipt. If items are out of stock it can take up to 15 working days to receive your order. Upon confirmation of your order you will be provided with an estimated ship date. Should there be a delay with regard to your delivery, you will be notified in email from the iPodWorld team. We may elect to part-ship portions of your order at our discretion and at no additional cost to you.

You will be provided with a notifiction and tracking number once your item has shipped. You can check the status of your order at any time by clicking on the link provided with your original order confirmation. To confirm stock levels you can email us at sales@igear.co.za, phone us or click on the LiveSupport button.

If you have a query with your order once you have received it or have an item missing you need to contact us within 2 days of receiving your order. Thereafter, we cannot entertain any queries for missing items after 2 days.

INTERNATIONAL SHIPPING RATES

We ship to Namibia, Botswana and Swaziland for a flat rate of R400 for packages les than 1KG. This ships to your nearest Post Office and takes up to 5 working days. Please select the appropriate shipping method when you place your order. Incorrect shipping selections may delay your order.

Note we only accept bank transfers for international orders.

EXCLUSIONS

  1. We do not do collections at our premises under any circumstances.
  2. We do not accept credit cards for international orders.
  3. We do not accept responsibility for incorrectly provided shipping addresses
  4. iPodWorld coupons and vouchers cannot be applied toward reduced shipping rates.
  5. We cannot guarantee delivery dates. 
  6. Incomplete orders or items missing must be reported within 2 days of the order being received. Thereafter we cannot entertain missing items or items not received