HELP! MY IPOD IS NOT WORKING PROPERLY!!!
It is very rare that you should experience problems with your iPod unless it has been dropped or exposed to stress such as being sat on or left in direct sunlight for an extended period. Very often, simply resetting your iPod or restoring it should bring it back to life and get rid of any glitches. The Apple web site is your best source for assistance as indicated in all the links we show you below.
1. Preparation
Get your serial number of your iPod. Where do I find my serial number? You will need this to verify that you purchased the iPod from us or an authorised Apple reseller.
Make sure your iPod is registered online.You can do that here.
2. Documentation
You may be operating your iPod incorrectly. You can check this by downloading the latest documentation for your particular iPod over here. Make sure you read the manual to ensure you are not doing something incorrect.
3. Help yourself!
Try the Five R's Assistant (Reset, Retry, Restart, Reinstall & Restore) as this solves 80% of all issues - Follow the steps in the order indicated in the Assistant. Complete them one by one and stop as soon as the issue is resolved. Before you begin, please make sure your iPod is fully charged and then toggle the Hold switch on and off.
Still no joy? Then visit Apple's iPod support site for helpful troubleshooting information that should solve most of all problems you are experiencing. Some of the more common issues are listed below:
Common issues
4. Get some help
If you have reviewed the articles on the website, and tried out the advice there and you're still not sure whether your iPod requires service, you must take your iPod to whom you bought it from for further diagnosis or repair. If no longer under 1 year wrranty, you may be charged a diagnostic fee.
Apple provide a Worldwide Limited Warranty. To download a PDF copy of this warranty click here. This warranty requires you to take your iPod to your nearest Apple store.
If you purchased your iPod from us then you can view the terms of the iPodWorld Limited Warranty by clicking on the link to the left. Please note that due to us purchasing iPods from the local authorised Apple distributors as well as directly from overseas (depending on price and stock availability) that it is best and most convenient for you to return it to us via registered post for coordinating diagnosis, repair and replacement, as in certain instances the Authorised South African distributor of this product is under no obligation to honor the manufacturers' guarantees/warrantees or to provide after-sales service.
iGear have a full service department for repairing iPods - click here to see details and order an out-of-warranty repair
If you did not buy your iPod from us then you can try and take it to the following places:
APPLE CENTRE - C3
9 CAROLINE CRESCENT, CRESTA
ZAF - JOHANNESBURG
Tel: 011 476 1078
APPLE CENTRE - COOL APPLE BUDDY
SHOP L48 NELSON MANDELA SQUARE
ZAF - JOHANNESBURG
Tel: 011 784 9073
APPLE CENTRE WATERFRONT
SHOP 101 V & A WATERFRONT
ZAF - CAPE TOWN
Tel: 021 425 1941